Refund policy
Homzilla Return & Refund Policy
We value your satisfaction and aim to provide a smooth shopping experience. Please read our policy carefully before making a purchase.
7-Day Return Window
We offer a 7-day return policy only for defective, damaged, or incorrect items.
Change-of-mind, size preference, or dislike of the product are not eligible for return or refund.
You must contact us within 7 days of receiving the item to request a return.
Eligibility Requirements
To be eligible for a return:
The item must be unused, unworn, and in the same condition as received, with all tags and accessories.
The item must be in its original packaging.
You must provide a receipt or proof of purchase.
For damaged or defective items, clear photos or an unboxing video are required as evidence.
How to Start a Return
Email us at homzillastore@gmail.com or call/WhatsApp +92 332 7774996 within 7 days of delivery.
Our team will review your request and provide instructions if your return is approved.
Refunds
Once we receive and inspect the returned item, we will notify you of approval or rejection.
Approved refunds will be issued to your original payment method within 10 business days.
Banks or card companies may take additional time to process and post the refund.
If more than 15 business days have passed after approval, please contact us at homzillastore@gmail.com.
Shipping Costs
If the return is due to our error (defective or incorrect item), we will cover the return shipping cost.
For all other approved returns, you are responsible for return shipping, which is non-refundable.
Damages or Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate and resolve the issue promptly.
Exchanges
The fastest way to get the correct product is to request a return for the defective/incorrect item and place a new order after your return is accepted.
Final Decision
All returns and refunds are subject to final approval by Homzilla in accordance with Pakistan Consumer Protection Laws.